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Store Policy




Refund Policy

We inspect all returned items when they arrive at our processing facility. We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or defective product. If the return is not a result of our error and you initiate a return of an unopened item within 30 days of delivery, we refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees. If you return an item that has been opened or shows signs of wear, we will issue a partial refund minus both original shipping charge and return shipping fees. Products decrease in value over time. Therefore, we reduce refunds for returns you initiate more than 30 days after delivery or received at our returns processing facility within 45 days.You can expect your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.

Standard Return Policy

You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

If you initiate a return after 30 days, clumsyjanitor.com may issue a partial refund depending on elapsed time and condition of merchandise. See our Refund Policy for more details.Read instructions on How to Return an Item. You must initiate the return within 30 days of delivery. We must receive your returned items at our processing facility within 45 days of delivery. You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.

Products Returned After 30 days

We grant partial refunds for most returns initiated more than 30 days after delivery. Products decrease in value over time. Therefore, we reduce refunds for returns you initiate more than 30 days after delivery or received at our returns processing facility within 45 days. We may reduce the refund further based on the condition of the merchandise. We will deduct the original and return shipping charges from your refund as described in the Standard Returns Policy. If we send you a
replacement item, we must receive the original item in the clumsyjanitor.com warehouse within 30 days from the date you initiated the return, or your account will be charged full price for the replacement item. All items must be returned in new or unused condition. All accessories in the original shipment must be included. (i.e. manuals, warranties, security seals, etc.). For information on our Standard Return Policy,

Defective Product and Returns Due to Our Error

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived.
When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.